FAQ's

Frequently Asked Questions

We’re proud to offer one of the best e-bike rental locations in Gulf Shores!

Unlike many rental companies, you won’t need to ride along busy highways or crowded sidewalks. Our office is located directly next to Gulf State Park, with the main bike trail entrance just 50 feet away, giving you immediate access to miles of safe and scenic trails.

Address:
117 East 14th Avenue
Gulf Shores, AL 36541

Business Hours:
Tuesday – Sunday: 9:00 AM – 4:00 PM
Closed Mondays and during severe weather conditions.

Phone: 251-460-1088

The Gulf Coast occasionally experiences brief rain showers. If rain occurs during your ride, we recommend taking shelter at one of the many covered rest areas along the trail and waiting for the weather to pass.

If your reservation is scheduled and the forecast predicts a 60% or greater chance of rain, you may:

  • Receive a full refund
  • Reschedule your reservation for another day

Your comfort and safety are always our priority.

Our e-bikes are equipped with powerful batteries capable of traveling approximately 40–50 miles with moderate pedal assistance.

Each bike includes a battery level indicator, allowing you to monitor remaining power throughout your ride.

In the unlikely event of:

  • Battery issues
  • Flat tires
  • Mechanical problems

Contact us immediately. Our team will assist you at no additional cost and help get you back on the trail as quickly as possible.

Please do not continue riding or pushing a bike with a flat tire, as additional damage may occur.

Yes.

Each bike is provided with a lock and is carefully inspected before your rental begins. We expect all bikes to be returned in the same condition they were received.

Customers are responsible for:

  • Damage caused during the rental period
  • Lost or stolen equipment
  • Negligence-related repairs

Please note that we do not offer rental insurance.

Absolutely!

For your safety, we provide complimentary helmets that are cleaned and sanitized after every use.

While riding, we strongly encourage all guests to wear a helmet at all times.

 

Yes!

Before your ride begins, our team will provide a complete orientation covering:

  • Bike controls
  • Power assist modes
  • Braking system
  • Digital display functions
  • Safety guidelines

We’ll also adjust the seat for your comfort and allow you to take a short test ride before heading out.

Additionally, you'll receive trail recommendations and local wildlife spotting information to enhance your experience.

Alabama law requires riders to be at least 14 years old to operate an electric bike.

For riders under 19 years of age:

  • A parent or legal guardian must sign a waiver
  • A responsible adult must accompany the rider
  • Helmets are required at all times

Safety remains our highest priority for younger riders.

No.

Gulf Shores and Orange Beach regulations prohibit riding bikes on or near the beach.

Sand and saltwater can severely damage electric bike components, particularly the motor and electrical systems.

However, you are welcome to ride on paved roads, bike paths, and hard-surface routes while visiting local attractions, restaurants, and shops.

Yes!

Our bikes can be rented for extended periods of up to one week.

For overnight rentals, we provide:

  • Battery charger
  • Protective cover
  • Security lock

Customers are responsible for:

  • Proper storage
  • Weather protection
  • Keeping the bike secure
  • Recharging the battery when necessary

Please contact us for availability and extended rental pricing.

 

We understand that plans can change.

Reservations canceled at least 24 hours before the scheduled rental time are eligible for a full refund.

To cancel a reservation, please email:

renee@ebikethepark.com

Please note that no-shows will be charged the full reservation amount.

To ensure availability for all customers, late returns are subject to additional fees.

  • More than 15 minutes late: $10 fee
  • More than 1 hour late: Full additional day rental charge

We appreciate your cooperation in returning equipment on time.